Bonuses
VIPBonuses
Below are the general terms and conditions (“Rules”) that apply to all offers, prize promotions and competitions (collectively, “Promotions”) that are advertised on or accessible through our site (“Site”) and/or via “Client” as in outside source.
Each Promotion is organized by Joya.Casino (“we”/”us”/“our”/“our company”), which owns and operates the Site.
In order to participate in any Promotion, each entrant (“Entrant”/”you”) hereby agrees to be unconditionally bound by the following (as may be applicable): (i) these Rules; (ii) the end-user licence agreement governing the use of the Site ; (iii) the tournament rules governing participation in any tournament on the Site; and (iv) any special terms and conditions relevant to the individual Promotion as may be displayed on the Site.
1. Eligibility
1.1 To take part in any Promotion you must be 18 years of age or of applicable legal age of majority in the jurisdiction, you reside in (whichever the greater). You may be asked at any stage to provide us or our designated third party with proof of your age and/or identity and you must, on-demand, be able to present a valid passport or other valid government-issued picture ID to verify your age and/or identity to the reasonable satisfaction of our Security team. If you are unable to produce any such document(s) to our reasonable satisfaction, you will be automatically excluded from the Promotion and may forfeit any privileges, prizes or funds that have been allocated to you without compensation of any kind.
1.2 Each Entrant for a Promotion must be the same person whose name appears on the Player Account that is registered on our Site to take part in the Promotion. By taking part in this Promotion, you hereby confirm to us that your name, address and personal details as registered on and set out in your Joya Casino Account is correct and up to date. If you are unable to produce valid proof of your name, address, or other personal details to our reasonable satisfaction, you will be excluded or disqualified from the Promotion.
1.3 Employees and relatives of employees of our company and any entities affiliated or related to our company are not permitted to participate in any Promotion. For these purposes, the term 'relative' shall mean but not be limited to a spouse, partner, parent, cousin, child or sibling, and ‘affiliated’ shall include but not be limited to mean such an employee’s housemate(s) or cohabitee(s).
1.4 Where persons located in a particular jurisdiction are prohibited from taking part in any Promotion or where a Promotion only applies to a particular jurisdiction, this will be specified in the general Terms and Conditions.
2. Conduct of Entrants
2.1 You may only have one Joya Casino Account on our platform, and you must use that Account so as to take part in the Promotion. Furthermore, you must not permit another person to take part in the Promotion using your Personal Account. It is allowed to use single device per one account. If we discover that one account is associated with different account via unique device ID or IP address we reserve the absolute right to automatically disqualify you or invalidate your entry. Our company may, at its sole discretion, deny, withhold or withdraw from any user any bonus or promotion, or rescind any policy with respect to that user, either temporarily or permanently, or terminate that user's access to the service and/or block that user's account.
2.2 If we become aware of any fraud, deceit, misconduct, dishonesty or similar action concerning your participation in the Promotion or where you breach these Rules, then we reserve the absolute right to automatically disqualify you or invalidate your entry. If the fraud, deceit, misconduct, dishonesty or other action is only discovered after any prize has been awarded to you, then you shall be required, upon demand, to return the same (or provide compensation) to us forthwith upon notification to do so by us.
2.3 Throughout the duration of any Promotion, strict rules regarding the behaviour of all Entrants will be enforced by our team. We reserve the right to take any action we deem necessary against any Entrant found to be in breach of these Rules, and such action may include but shall not be limited to exclusion, suspension or disqualification from the Promotion, the confiscation of any prize or of any rewards that have been allocated and/or that would ordinarily have been awarded to that Entrant. The decision as to what activity or behaviour constitutes a breach of these Rules or the Promotion or what constitutes an act of deceit or dishonesty in relation to any conduct by an Entrant while participating in this Promotion rests solely with us and in our sole discretion.
3. Freerolls/Prizes/Gifts/Bonuses
3.1 We will set out on the Site, the duration as well as the final date for entry into each Freeroll or Promotion or the number of entries we will accept before closing the Promotion. This information will be available together with each prize (“Prize”) or reward (“Bonus”) on offer (“Gift”) or in Freeroll Tournament info but will not be made available in these Rules.
3.2 For the avoidance of doubt, the prizes/bonus or rewards on offer and/or all other items which may be given away as part of Promotion are non-transferable and may not be given, assigned, transferred, sold to or exchanged with any other person(s).
3.3 We reserve the right to provide a cash alternative for any Prize or Gift. You will not have the right to require payment of the cash alternative unless we agree otherwise.
3.4 Winners of Prizes/Gifts/Bonuses will be notified within 30 (thirty) days from winning by way of phone, email or another form of communication. It is each Entrant’s responsibility to ensure that the contact details and email address contained in their Joya Casino Account are valid and correct. We will not dispatch a Prize/Gift/Bonus until you have been notified of your winnings and the Prizes/Gifts/Bonuses will be credited to your Joya Casino Account only to the address linked to your Account.
3.5 Prizes/Gifts/Bonuses/ must be claimed within 30 days from when you are notified of your winnings unless otherwise stated. If you have not claimed the Prize/Gift/Bonus within this time your Prize/Gift/Bonus will be void. Void prizes may be redrawn and offered to another Entrant or offered in another Promotion.
3.6 Following notification to you that you have won a Prize/Bonus or entitled to receive a Gift, the Prize/Gift/Bonus will be sent or made available to you no later than 90 (ninety) days following the conclusion of the Promotion. If you are to receive a Prize/Gift/Bonus, it will be sent to you no later than 60 (sixty) days from the conclusion of the Promotion. Note however that if an element of a Prize/Gift/Bonus may relate to an event taking place at a future date, you will not be able to use the Prize/Gift/Bonus until such future date.
3.7 Freerolls/Prizes/Gifts/Bonuses are subject to availability. In the event of unavailability, we reserve the right to provide an alternative Prize or Gift or Bonus of similar value and specification.
3.8 There may be additional terms and conditions imposed by the supplier of a Prize or Gift (“Third Party Rules”) in order for you to claim and/or use a particular Prize or Gift and we will not be responsible for your failure to comply with any such Third Party Rules. In addition, you may be required to enter into a separate binding agreement with us with regards to conditions governing the award and/or use of any element of the Freerolls/Prizes/Gifts/Bonuses . Failure to abide by such conditions may result in the forfeiture of the Freerolls/Prizes/Gifts/Bonuses.
3.9 Winners are not entitled nor authorized in any way to commit us to any contract, expense or cost entered into or incurred without our advance written acceptance of the same.
3.10 No Prize or Gift will be awarded to any Entrant who: for any reason, would not be allowed by applicable law to receive and/or use the Freerolls/Prizes/Gifts/Bonuses or where the supply of the Freerolls/Prizes/Gifts/Bonuses to that Entrant would be unlawful; or has opted out of or self-excluded from playing, participating in or receiving communications about our products or services, or where the Prize or Gift in question can be won through the use of such products and services. Any Entrant in receipt of a Freerolls/Prizes/Gifts/Bonuses as part of any Promotion bears sole responsibility for all duties, taxes or charges that may be payable to any relevant authority, whether applied as a withholding tax from the payment of Freerolls/Prizes/Gifts/Bonuses or as tax in respect of the receipt of the Freerolls/Prizes/Gifts/Bonuses, in accordance with applicable laws. If we are required to withhold tax from the Freerolls/Prizes/Gifts/Bonuses, the amount you receive may be less than the advertised Freerolls/Prizes/Gifts/Bonuses.
3.11 Joya Casino reserves the right to decline any kind of withdrawal that was requested by the player, if the desired amount was given to the player by Joya Casino (promotions, bonus code, rakeback).
3.12 Players who have no deposits and earn free cash by playing freerolls, or get any kind of a free reward can not play casino with that cash. (The casino winnings will be removed from their balance).
3.13 Players who have no deposits and earn free cash by playing freerolls, no deposit bonus, or get any kind of a free reward must generate 40% of rake of their total free winnings to be able to withdraw. Once they deposit, all the future winnings will be withdrawable with no conditions. Ex. player won $100 for free, he must generate $40 rake to be able to withdraw the cash.
3.14 Only one withdrawal per month and user is permitted for wins generated via no deposit promotions.
4. Personal info use
4.1 In the event that you win any Promotion on our Site, you hereby acknowledge and consent to us using your personal details (such as but not limited to your name, username as well as country of origin) to identify you as a winner, in line with any requirements under applicable laws. Note however that if we wish for you to take part in any publicity or marketing campaigns in relation to your participation in any such Promotion, we will seek your written consent for any such use beforehand.
4.2 If we wish to use your name, likeness, voice and image in marketing and promotion campaigns in any media whatsoever in relation to your participation in this Promotion, we will seek your written consent for any such use beforehand.
4.3 These Rules represent the entire agreement between you and us relating to each Promotion that you participate in and supersede all prior representations, agreements, negotiations or understandings (whether oral or in writing) between us and you. Except as specifically set out herein, all conditions, warranties, representations and terms (whether expressed or implied by law) are fully excluded. The invalidity, illegality, or unenforceability of the whole or any part of these Rules does not affect or impair the continuation in force of the remainder of the Rules.
5. General rules
5.1 We reserve the right, at any time, to alter these Rules at our sole discretion, including to cancel, modify or suspend any Promotion if, in our sole discretion, we believe that the Promotion is not capable of being conducted as specified. Any changes to any Promotion shall be made on the Site and your continued participation in that Promotion shall be deemed an acceptance of any proposed changes, modification or alterations.
5.2 These Rules and any matters relating hereto shall be governed by, and construed in accordance with Curacao law. You hereby irrevocably agree that subject as provided below, the courts of Curacao shall have exclusive jurisdiction in relation to any claim, dispute or difference concerning this Promotion and any matter arising therefrom and irrevocably waive any right that you may have to object to an action being brought in those courts, or to claim that the action has been brought in an inconvenient forum, or that those courts do not have jurisdiction. Nothing in this clause shall limit our right to take proceedings against you in any other court of competent jurisdiction, nor shall the taking of proceedings in any one or more jurisdictions preclude the taking of proceedings in any other jurisdictions, whether concurrently or not, to the extent permitted by the law of such other jurisdiction.
5.3 Wagering is allowed only on Slots games.
5.4 Bonus terms and conditions apply regardless of whether wagering requirements are fulfilled. Live games and progressive slots are excluded from bonus play eligibility.
Welcome Deposit Bonus
To be eligible for any of the Welcome Deposit Bonuses, a minimum deposit is required. Once activated, specific conditions apply.
Each bonus level is associated with a specific deposit instance. For example, the 1st level bonus is always connected with the first deposit, and likewise for the subsequent three levels. Players may deposit up to four times before selecting which bonus to activate.
Players must choose between a sticky or non-sticky bonus upon activation, and this choice cannot be altered. Additionally, upon releasing a bonus, all associated funds (deposit + bonus) will be removed from the player's account.
Upon activating the next bonus level, any remaining balance from the previous bonus level is locked and becomes unavailable for further play or withdrawal.
If a deposit is made while a bonus level is active and there is a remaining balance from the previous bonus level, the entire balance is locked and cannot be accessed for further play or withdrawal.
There is no maximum cashout for this bonus.
Prior to initiating any withdrawal, players must meet the wagering requirement for the bonus they are eligible for. Wagering requirements apply to both the deposit and bonus amounts and are only applicable to eligible Slot Games. Wagering does not apply to Roulette, Live Casino Games, Blackjack, Progressive Slots, Keno, Scratch, or Table Games.
The Welcome Deposit Bonus is available for one-time use per player.
1st Level Deposit Bonus
Boost provided is 150% of the deposited amount
Minimum deposit of €30
Wagering requirement of 35 times (35x) in the course of 15 days and applies to all Slot Games.
There is no maximum cash out limit associated with this bonus
2nd Level Deposit Bonus
Boost provided is 200% of the deposited amount
Minimum deposit of €60
Wagering requirement of 35 times (35x) in the course of 15 days and applies to all Slot Games.
There is no maximum cash out limit associated with this bonus
3rd Level Deposit Bonus
Boost provided is 250% of the deposited amount
Minimum deposit of €90
Wagering requirement of 35 times (35x) in the course of 15 days and applies to all Slot Games.
There is no maximum cash out limit associated with this bonus
4th Level Deposit Bonus
Boost provided is 300% of the deposited amount
Minimum deposit of €120
Wagering requirement of 35 times (35x) in the course of 15 days and applies to all Slot Games.
There is no maximum cash out limit associated with this bonus
50 Free Spins
The 50 Free Spins offer is exclusively available to new players who meet the eligibility criteria.
Upon meeting the criteria, players will receive 50 Free Spins.
Any winnings generated from these Free Spins are subject to a wagering requirement of 35 times (35x) the total amount won and applies only to SpinLogic Slot Games.
Prior to the withdraw a minimum deposit of €10 is required.
Wagering does not apply to the following games: Roulette, Live Casino Games, Blackjack, Progressive Slots, Keno, Scratch, Table Games.
The maximum allowable bet on winnings from free spins during the wagering process is capped at €10.
The maximum cash-out limit for winnings from the 50 Free Spins is €50.
This offer is limited to one use per new player.
Crypto Saturday Boost
The "Crypto Saturday Boost" promotion is available exclusively on Saturday.
To qualify for this promotion, players must make a minimum deposit of €100 using a cryptocurrency payment method.
Upon meeting the deposit requirement, players will receive a generous 200% boost on their deposited amount, up to a maximum bonus of €500.
The bonus amount received must be wagered 40 times (40x) before any withdrawal can be made. This wagering requirement applies to the bonus funds.
This promotion is applicable only to Slot and Keno games.
There is no maximum cash-out limit associated with this bonus, allowing players to withdraw their winnings without restrictions.
Players are limited to one use of the "Crypto Saturday Boost" promotion per Saturday.
Cashback 20%
The "Cashback 20%" promotion offers eligible players a 20% cashback on their lost deposits.
Wagering requirements associated with this cashback offer is 20x.
The maximum cash-out limit is 2x of the recieved bonus amount.
The Weekly Cashback is credited each Monday 00.01CET for all players with no pending withdrawals, no approved withdrawals over the previous 7 days, and a balance under 10 EUR.
Players who have incurred losses on their deposits during the specified promotion period of 7 days will automatically receive a 20% cashback on those losses.
The cashback will be credited to the player's account as a bonus or real cash, depending on the casino's policy.
This promotion is typically available to eligible players on a regular basis, as specified by the casino.
Players may contact customer support for any additional information or inquiries regarding the "Cashback 20%" promotion.
Please be aware that these terms and conditions are subject to change and should be reviewed regularly for any updates or modifications. The casino reserves the right to adjust or terminate this promotion at their discretion. It is important for players to gamble responsibly and be aware of the terms and conditions associated with this offer.