Responsible Gaming

The Rules

Joya Casino verifies the identity and date of birth of all players. All gaming tables at Joya Casino websites are strictly for players over the age of 18.

The use of the same credit card is not permitted on multiple Joya Casino accounts.

The use of multiple accounts by any person is forbidden.

Every player on Joya Casino is subject to having his or her identity, address and bank account information

Permanent access to your transaction history on Joya Casino

We do not allow anyone under the age of 18 to play on one of the Joya Casino websites. It is an offense for minors to participate in gambling activity.

Deposit Limits

Your can be set deposit limits on your account. This setting limits the amount you can deposit per day, week or month. The limit becomes effective straight away and it is automatically removed after the selected periods.

If you select a limit per day, week or month, then the limit will be valid for that period and needs to be reset after that period. You can decrease your limit at any time and it will be effective immediately. You are free to increase an active limit as well however the increase will take 7 days to become effective if the selected limit is longer than a week.

You need to select all currencies and set a deposit limit on each one of them.

The player is responsible to set any deposit limits himself, support can only advise on where set the limits.

Age Verification

Our platform is not designed to attract children or adolescents. We actively discourage and track persons under the age of 18 who attempt to play at our websites. We use sophisticated verification systems which can identify minors who try to log into our software. Joya Casino reserves the right to request proof of age from any customer and may suspend an account until adequate verification is received.

Nevertheless, we recognize that the internet is readily accessible in many homes around the world. As a result, gaming companies and parents must work together to protect children from underage gambling. To ensure the safety of your children, we recommend installing filtering software to block minors from accessing certain websites and programs.

Gaming Addiction and Responsible Play

Most people consider gambling as a hobby and are in complete control of their actions. However, there is a minority of players who are more susceptible to addiction, creating problems that affect their lives and the lives of those close to them. Often such players are not aware that they have a problem as gaming addiction leaves no physical signs like those found in cases of drug or alcohol dependence.

Gaming can be both entertaining and profitable. But you can’t always win. Losing is a part of the game and you have to be prepared for it. Therefore you should play responsibly, and not risk money that you can’t afford to lose. Gaming can also be addictive and make you lose perspective of time and money. We want all your gaming experiences to be as positive as possible, even if you lose. Therefore we work hard to help you control your own gaming.

Remember

Gambling is a form of entertainment. It is not a way to get rich quickly and pay off your debts.
Gambling is a game of chance. There are no formulas that guarantee winnings.
Make sure that the decision to gamble is your choice.
Never try to chase your losses.
Check the amounts you spend on a regular basis in the Cashier.
Make sure you know the rules of the games you play.
Like many things, what is enjoyable in moderation can be disastrous in excess.

Joya Casino's Responsibility

Joya Casino is careful about the audience targeted, the content of advertising messages, and the type of promotions offered, in order to not diverge from a realistic vision of games of chance.

All Joya Casino personnel is trained and are aware of the problems caused by excessive gaming as well as the symptoms which enable detection of such behavior. Emails from players or their entourage alerting customer support about excessive playing habits are treated with high priority.

Tips for Parents:

Do not leave children unattended near your computer when the software is running.You must take special care to ensure that they do not access our services via your devices.
Protect your gambling programs with password access.
Do not allow persons under 18 to participate in any gambling activity.
Keep your username, password and deposit method details out of the reach of children.
Educate your children about the legality and the potential damage of underage gambling.
Limit the length of time your children spend online.
Take particular care regarding the use by minors of facilities such as mobile devices.

For any further questions concerning responsible gaming, please contact our player protection team at [email protected]

Be stronger, play smarter!