Bonuses
VIPPlayer Self-Exclusion
Joya Casino recognises that whilst most players gamble for entertainment, gambling can be harmful to a small number of people. We are committed to creating a responsible gaming environment.
If you are concerned about your gambling behavior, please consider entering a self-exclusion.
Joya Casino is committed to giving our players an enjoyable and safe gaming experience. If you choose to enter a self-exclusion, your gaming account with Joya Casino will be self-excluded immediately for the chosen period. This means that you will not be able to login, deposit or play with Joya Casino whilst self-excluded. Please note that you will not be eligible to re-open your account until the chosen self-exclusion period has expired.
We will also take all reasonable steps to ensure you do not receive any promotional material during this time. Nevertheless, if you use Social Media channels, we strongly recommend you take steps to ensure you don’t receive our news or updates.
You have the option to self-exclude from 6 months up to five years.
We also recommend that you self-exclude with any other operator you may be registered with.
To request a self-exclusion, please contact our support team through email or chat. Or you can enter a self-exclusion from your account My Account → Responsible Gambling whilst logged in to your Joya Casino account.
Maintain Control
We recognise that whilst the majority of players gamble for entertainment, there is a small number who may lose control of their gambling. Joya Casino fully support responsible gaming and to ensure that you continue to enjoy a safe and manageable play, please bear the following in mind:
Gambling should be seen as entertainment and not as a means to make money
Keep track of the time and money you spend while gambling
Use limits to help stay in control
The following list is a variety of measures and tools to help you stay in control of the time and money you spend at one of the Joya Casino websites
Wager limit to control how much you bet
Deposit limit to limit how much you can deposit to your Joya Casino account
Loss limit helps you to not overspend from your budget
Max bet limit to protect yourself from accidently place higher spin or bet than intended
Time-out limit to control that you don’t spend more time than intended per game session
Reality check to receive information about your net winnings in your current session
Lock account is a tool to use if you need a short break from your gambling
Should you need a break from gambling, self-exclusion can be set from within the ‘My Account’ section whilst logged in or by contacting our customer support department through email or chat.
If you need to talk to someone about any concerns you may have with your gambling, please contact one of the organisations, which you can find under Support Groups.
Block access to online gambling websites
If you want to block access to online gambling sites from your computer, we recommend you to use a software from GamBlock. Please read more at www.gamblock.com
You can also block access to gambling sites by using www.betblocker.org